Degraded Performance

Incident Report for Orderful

Resolved

Manual reprocessing is complete.

Posted Apr 19, 2024 - 19:55 UTC

Monitoring

The fix was implemented and resolved issue within 30 seconds. The majority of transactions were unaffected as they were resolved within the standard retry policy. Approximately 10% of transactions failed and are being manually reprocessed.

Posted Apr 19, 2024 - 19:36 UTC

Investigating

Transaction processing has been degraded. We have investigated and found the cause. A fix is being implemented

Posted Apr 19, 2024 - 19:28 UTC

This incident affected: API.